Australian High Commission
Mauritius
Mauritius, Seychelles, Madagascar, Comoros, Reunion Island (consular)

contact us

How do I contact the Immigration Office Port Louis about my visa application?

Before you lodge your visa application:

You can get information about the visa application process from this website, and from the Department of Immigration and Border Protection’s Website: www.border.gov.au

If you have carefully reviewed the information available on these websites, and you still have a question, you can send us an email to immigration.portlouis@dfat.gov.au.  We aim to respond to all queries within 2 business days.
 

After you lodge your visa application:

Please do not contact the Visa and Immigration Section at the Australian High Commission in Port Louis if your visa application is still within standard processing times (see: Visa Processing Times), unless you have an urgent or compassionate and compelling reason to do so. We process a large volume of visa applications every day, and responding to unnecessary visa queries causes delays in processing applications.

Email:

Email is our preferred method of contact, and all enquiries are responded to within 2 business days. Our email address is:
immigration.portlouis@dfat.gov.au.

You must include your full name and passport number, type of visa application, and date and method of lodgement. Failure to include these details will result in a delay in responding to your query.

Australian privacy legislation prevents officers from disclosing information to anyone other than the visa applicant unless you have provided formal written authorisation.

Telephone:

Telephone hours are strictly between 1.00 pm and 3.00 pm (Mauritius time), Monday to Friday.

Telephone is not the preferred method of contact with the Australian Immigration Office in Port Louis. Visa applicants calling this office experience long delays due to the high volume of calls. If you prefer not to wait, please use our email address.

Unfortunately the Australian High Commission in Port Louis cannot assist with telephone queries if you have not yet lodged your visa application. Please send us an email instead to immigration.portlouis@dfat.gov.au.

The telephone number of the Visa and Immigration Section is (230) 202 0180. Only the Visa and Immigration Section are able to respond to visa enquiries. Please do not call any other telephone numbers at the Australian High Commission if your call is related to visa matters.